The Everest Group

*A division of The Everest Search Group, Inc., Los
  Angeles, CA
*The Everest Search Group Inc., Lake Tahoe, NV

Ranked Top 200 of America's Best Executive Search Firms in 2017 by Forbes

Director of Operations/Senior Operations Manager

Please send resumes to Dennis Teschler at [email protected]

About The Company
XB Fulfillment is a leading 3PL in Southern California specializing in customized value-added warehousing, order fulfillment and distribution solutions.

San Diego, CA

The Director of Operations/SR Operations Manager will report to the Chairman and oversee all aspects of a 24/7 customer-specific eCommerce distribution operation representing over 2.2 million orders and 15 million picks/year. The Director of Operations/SR Operations Manager's job is to ensure flawless performance and results of both their eCommerce and newly initiated B2B sales channels. Responsible for maintaining “brag about” service to customer with a focus on quality, productivity, safety, loss prevention and employee relations.

Role you will play:
Responsible for leading all phases of customer-specific operation including: quality control, receiving, picking, packing and shipping
Responsible for daily customer communication and problem resolution and to co-present monthly/quarterly business reviews
Full P&L responsibility for customer’s operating contribution
Responsible for Company’s adherence to, and beating of, customer-specific Service Level Agreement 
Oversee internal workflows and organizational development; direct and oversee all staff-related activities
Responsible for peak season readiness and volume management
Coordinate with client and senior staff to identify and implement opportunities for continuous process improvement to reduce costs and increase quality
Ensure that employees and managers have the required safety training and are consistently working in a safe manner; assist with developing and implementing safety programs to reduce accidents and injuries
Identify and direct the resolution of operational and maintenance problems to ensure continuous improvement, minimum costs and prevent operational delays

Background Profile
Bachelor’s degree in Information Systems, Industrial Engineering or equivalent
5+ years of demonstrated expertise in 3PL or e-commerce/distribution environment with progressive management level operational experience
Must have experience with high volume e-commerce (2,000 orders/day non-peak, 30,000+ orders/day peak)
End-to-End Supply Chain Knowledge (transportation, warehouse/distribution, ERP, WMS and WCS software, customer relations & compliance, budget creation & management)
Experience with Change Management and Lean Principles.
Must have knowledge of current industry best practices and process improvement 
Bilingual Spanish and English
Experience managing significant Peak Periods (10x non-peak)
 Experience managing teams using both batch and wave picking
Experience managing warehouse automation

Competitive Base Salary
Relocation Package Offered